Having met hundreds of tour operators and seeing thousands of enquiries over the years, one of the things that separates great operators from good ones is the ability to communicate what they actually want from their DMC.

A surprising amount of enquiries are along the lines of ‘I want an…

I’ve been incredibly lucky to work within Intrepid for the last four or so years. When you’re selling and marketing a product that you have total confidence in the quality of, it feels easy. Don’t get me wrong, it’s hard graft — as much as sitting around on Zoom calls…

Starting a new role, whether it’s in a new company or within the one you already work for, can bring a range of emotions. Alongside the excitement for taking on a challenge, nerves are natural. They might stem from some uncertainty of what the day to day will actually look…

The mere mention of negotiating causes people to tense up. Whether it’s a fear of confrontation, loss aversion, or lack of practice, many would rather settle for less and make negotiations quick or avoid negotiating altogether.

However, understanding basic concepts and becoming familiar with a few simple techniques goes a…

Chris Castle

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